By
Pipedrive
Pipedrive
Estonian pipeline CRM focused on sales activity. EU vendor; SaaS data residency to confirm per plan.
Proprietary
·
https://www.pipedrive.com
· EU legal entity
CRM & members
FES Scores
9
| Pillar |
Criterion |
Score |
Evidence |
| Easy |
Day-one UX
Can non-technical staff use it without a project?
|
5 |
Typical onboarding for this product category.
Source
|
| Easy |
Operate
Admin burden, updates, backups and language coverage.
|
5 |
Vendor operates the hosted service.
Source
|
| Easy |
Integrate
SSO, mail/CalDAV, APIs and common NGO connectors.
|
4 |
Integrations vary; check current APIs and connectors.
Source
|
| Fair |
Lock-in / exit
Can you leave with your data in open formats, at known cost?
|
3 |
Rule baseline (rubric_v1): EU SaaS usually allows export, but remapping integrations still costs effort.
Source
|
| Fair |
Sovereignty
EU legal entity, EU hosting, and exposure to extra-EU lawful access?
|
5 |
Rule baseline (rubric_v1): EU legal entity + EU-hosted SaaS offering.
Source
|
| Fair |
Openness
Open source or open standards? Are independent implementations possible?
|
2 |
Rule baseline (rubric_v1): proprietary / non-OSI license — openness capped unless open standards dominate.
Source
|
| Secure |
IT security
Authentication, encryption, patch cadence and independent audit.
|
4 |
Pipedrive provides SOC 2 Type II and GDPR compliance certifications for its infrastructure.
Source
|
| Secure |
User security
2FA, roles, phishing resistance and safe defaults.
|
3 |
Pipedrive supports two-factor authentication (2FA) and role-based access control for user accounts.
Source
|
| Secure |
Personal data
GDPR fit: DPA, residency, sub-processors and Schrems II posture.
|
4 |
Pipedrive's Data Processing Addendum (DPA) outlines strict data handling and deletion policies in line with GDPR.
Source
|
Indicative scores from public information —
how we score.
Subprocessors
4
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